Case No 1
Today the KKH staff called me to inform me that there is credit in the account as they have successfully deducted the payment from Baby bonus account on 15 Oct and asked me if want to refund to me????
At first, on 3rd Sept or earlier i already received a call from KKH saying that the appt on 3 Sept i did not need to pay cash, already in the system that i can pay through baby bonus as they have approved! But on that day, during payment, i was asked to pay...so pay lah, what is there to argue. In fact, during the call, i also confirmed with the caller, "so i no need to tell them anything during payment?, she replied:" No need, I have already keyed in the system." So I assumed lah..and many days later, she called again, so u have paid in cash! So do u want me to refund u after deducting from baby bonus?
I really dont know, is there a problem in the system or communication?
So, this information is long overdue. We went to see the ENT specialist on 3 Sept and paid for. Then the approval came and they allow me to use baby bonus to pay for the 3 Sept bill and they will refund me (this was communicated to me in Mid-Sept). see how long is that already....Now is mid-Nov liao....
Is there a problem in communication?
Case No2
We took loan from HDB for my flat, but we are not under the subsided rate, under the market rate, so in Oct, they wanna increase the Interest to 3.82% and sent us a letter, saying that if we dont want to increase CPF usage, we should write to them before end of Sept. So i wrote to them, in the late Sept, telling them WE WILL PAY CASH FOR THE DIFFERENCE. They replied saying, we need to write to them officially and to be signed by both owners before Oct, We did. And we have succeefully paid cash for the difference for the month of Oct.
But come Nov, it was not so. I again wrote to the same person, however, she replied that she can only let me know by 19 Nov if i need to pay cash!!!!!she dont know how to read? or what? I said we want to pay cash for the difference! why must she get back to me until so long, So the deduction took place on last sunday when i check the CPF account, and found that they indeed deducted the new amount from our CPF account. I email to her with my CPF statement attached to tell her....And asked her to refund back to our CPF account asap...and i will pay cash for the difference....Then she replied, I m sorry, but i need both of your sign the forms to change back to the old amount!
Is there a problem again...where is the problem..., she want confirmation letter, i gave...then still changed...why like tat....communication problem again....when they want to change to new amount, they can just change, but we want to revert to old amount we need to sign form, but that is not our fault???!!!
